Values-based Service for Sustainable Business

Discover the transformative power of values in service industries with "Values-based Service for Sustainable Business" by Bo Edvardsson. Published by Taylor & Francis Ltd in 2011, this enlightening book spans 142 pages, offering a fresh perspective on how values influence the development and management of service companies. Edvardsson delves into the significance of establishing a strong service culture that not only enhances customer value but also supports sustainable business practices. This essential read is perfect for professionals in customer service and industrial management who are passionate about integrating sustainability into their business strategies. Uncover the vital connection between business values and success, and learn how to foster a service culture that resonates with both customers and the environment.