Service Automation: Robots and the Future of Work

Discover the transformative power of automation in the workplace with "Service Automation: Robots and the Future of Work" by Leslie Willcocks. Published in 2016, this insightful book spans 304 pages and delves into the complex dynamics of service automation, addressing the global hype and concerns surrounding robots and their impact on employment. Willcocks, alongside co-author Mary Lacity, presents a year’s worth of rigorous research, featuring comprehensive surveys, in-depth client case studies, and interviews with key stakeholders in the automation field. This book not only highlights empirical lessons but also situates them within the broader historical context of technological innovations. Perfect for professionals and enthusiasts alike, "Service Automation" offers a thorough understanding of the economic aspects of automation and its implications for the information society. Equip yourself with knowledge about the future of work and the role of robotics in our evolving landscape.