Humanoid Service Robots

Discover the fascinating world of humanoid robots in "Humanoid Service Robots" by Moritz Merkle, published by Springer-Verlag Berlin and Heidelberg GmbH & Co. KG in 2021. This insightful book, spanning 232 pages, delves into the integration of humanoid robots within customer service environments through four empirical studies. Merkle adopts a customer-centric perspective, exploring expectations and responses to these advanced technologies. Notably, the research reveals that after service failures, customers tend to be more forgiving of service robots compared to human employees. This compelling examination is a must-read for anyone interested in the future of customer service and the role of technology in enhancing customer experiences. Get your copy today and stay ahead in the evolving landscape of service robotics!