Emotional Labor

Discover the intricate world of emotional labor in Mary Ellen Guy's insightful book, Emotional Labor, published by Taylor & Francis Ltd in 2008. Spanning 256 pages, this hardback edition delves into the essential interpersonal skills required in public service jobs, where face-to-face and voice-to-voice interactions are paramount.

Through compelling stories and real-life experiences gathered from interviews, focus groups, and survey data, Guy sheds light on the challenges and nuances of performing emotional labor. This book is a must-read for anyone interested in the dynamics of service industries and the vital role of emotional intelligence in the workplace.

Enhance your understanding of public policy, social services, and the labor market with this essential resource that bridges the gap between theory and practice in the field of emotional labor.