• Book cover of: Designing Complaint Handling And Service Recovery Strategies. By: Jochen Wirtz

Designing Complaint Handling And Service Recovery Strategies

Jochen Wirtz

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Autorius Jochen Wirtz
Kalba Anglų k.
Leidimo metai 2017 m.
Puslapių skč. 72 psl.
Viršelis Minkštas viršelis
ISBN 9781944659394

Designing Complaint Handling And Service Recovery Strategies

Designing Complaint Handling And Service Recovery Strategies by Jochen Wirtz.

Published by World Scientific Publishing Co Pte Ltd, (2017), Paperback, 72 pages.

Topics: Consumer behavior, Customer services.

Book cover of: Designing Complaint Handling And Service Recovery Strategies. By: Jochen Wirtz

Designing Complaint Handling And Serv...

€11,85
€11,85 €12,69