Customer Service Management in Africa

Discover the essential insights into customer service management with Customer Service Management in Africa by Ogechi Adeola. Published by Taylor & Francis Ltd in 2022, this comprehensive paperback spans 360 pages, offering a deep dive into the nuances of customer service in the African context.

This book explores the management and delivery of customer service through seven key themes: customer service as a shared value, systems, strategy, structure, style, staff, and skills. Each theme is meticulously analyzed to provide readers with practical frameworks and strategies for enhancing customer service effectiveness.

Whether you are a business professional, a student, or anyone interested in improving customer relations, this book is an invaluable resource that combines theory with practical application. Enhance your understanding of customer service management today!