Computer Telephony Integration

Discover the essential guide for communications and IT professionals with Computer Telephony Integration by William A. Yarberry Jr., published by Taylor & Francis Ltd. This comprehensive second edition, spanning 432 pages, delves into the critical aspects of telecommunications that can shape services and costs for years to come.

This book offers a thorough exploration of key topics such as convergence, telephony standards, and the latest advancements in IP telephony. Gain insights into powerful tools for call centers, infrastructure management, and advanced business applications utilizing SS7 and its open system successors. Whether you're a seasoned professional or new to the field, Computer Telephony Integration is an invaluable resource for navigating the rapidly evolving landscape of information and communication technologies.