This is Service Design Doing

Regulārā cena €53,99
Express sūtījums (2-3 darbdienas)

Marc Stickdorn

500

2018

Paperback / softback

O'Reilly Media

Svītrkods: 9781491927182

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.