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Virtual Reference Handbook
Interview and Information Delivery Techniques for the Chat and E-mail Environments
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€93,18
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€117,40
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Līdz Diane K. Kovacs
Apraksts
Aims to help reference librarians develop the communication skills and resources they need to work effectively in the digital reference environment. This handbook demonstrates how to adapt traditional face-to-face reference interview skills to the virtual interview, and how to interpret and use communication techniques.
Virtual Reference Handbook