Service Level Manager

Discover the essential guide for Service Level Managers with "Service Level Manager" by John Sansbury. Published in 2017 by BCS Learning & Development Limited, this comprehensive paperback spans 152 pages and serves as a vital resource for professionals involved in the establishment, negotiation, management, and enhancement of service level agreements (SLAs).

In this insightful book, Sansbury emphasizes the importance of SLAs in shaping the operational activities of service providers and ensuring alignment with customer expectations. Whether you are starting your career or looking to sharpen your skills, this engaging read provides practical strategies for leveraging SLAs as a foundation for continual service improvement. Equip yourself with the knowledge to excel in the fast-paced world of information technology and management. Perfect for anyone in the UK and beyond, "Service Level Manager" is your go-to tool for achieving service excellence.