Managing Service Level Quality

Discover the essential insights of Service Level Management (SLM) with "Managing Service Level Quality," a groundbreaking book published by John Wiley & Sons Inc in 2002. This 184-page hardback serves as a comprehensive resource for analyzing services from the perspective of users and service consumers, focusing on their specific requirements and priorities.

What sets this book apart is its pioneering application of quality of service techniques and technologies specifically tailored for wireless and mobile networks, including 3G and UMTS. Whether you are a service provider, network engineer, or IT professional, this text will equip you with the knowledge to enhance service delivery and ensure customer satisfaction. Elevate your understanding of service level quality and stay ahead in the rapidly evolving telecommunications landscape. Get your copy today at Bookshop!