The Managed Heart

Discover the profound insights of Arlie Russell Hochschild in her thought-provoking book, Managed Heart, published in 2012. This compelling work delves into the intricate dynamics of emotions in the workplace, focusing on how we navigate feelings like love, envy, and anger through deep acting and emotion work. Hochschild meticulously explores the experiences of two distinct groups of public-contact workers: flight attendants and bill collectors, shedding light on the economic and psychological aspects of employee motivation. With 352 pages of engaging content, Managed Heart offers valuable perspectives on the management of emotions and the impact they have on professional interactions. Perfect for anyone interested in the intersection of emotions and work, this book is a must-read for those looking to understand the complexities of emotional labor in today’s economy.