The Call Center Dictionary

Enhance your business's competitiveness in the 21st century with the essential resource, Call Center Dictionary by Taylor & Francis Ltd. This comprehensive guide, now in its third edition, is an indispensable tool for anyone involved in the call center industry. With 232 pages of expertly curated terminology and insights, this paperback edition, published in 2002, provides clarity and understanding of the complex language used within the field. Whether you're a seasoned professional or new to the industry, this dictionary will equip you with the knowledge needed to navigate the dynamic world of call centers. Don't miss out on this valuable addition to your business library!