Call Center Continuity Planning
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About the book
A disruption in call center operation can conceivably cost hundreds of thousands of dollars. And multiple disruptions can cost in the millions. Call Center Continuity Planning shows how to plan for - and avoid - service interruptions through disasters large and small. This book covers how to deal with everything from power outages to major hurrican
| Author | Jim Rowan |
|---|---|
| Publisher | Taylor & Francis Ltd |
| Published | 2019 m. |
| Language | English |
| Pages | 442 psl. |
| Format | Paperback |
| ISBN | 9780367455736 |
