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The Customer Success Professional's Handbook
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C. Richard Weylman
100 Proven Ways to Acquire and Keep Clients for Life, The Path to Permanent Business Success
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Service Management Principles for Hospitality & Tourism in the Age of Digital Technology
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Leslie-Ann Jordan
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Sriram Dasu
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
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Leonard L. Berry
Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
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Simon (University of South Carolina) Hudson
Customer Service for Hospitality and Tourism
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Thomas Suwelack
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