{"product_id":"customer-satisfaction-measurement-for-iso-9000-2000-taylor-francis-ltd-9781138464452-bill-self","title":"Customer Satisfaction Measurement for ISO 9000: 2000","description":"\u003cp\u003eThe ISO 9000 quality management standard requires that registered companies measure customer satisfaction. This book explains how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000.\u003c\/p\u003e","brand":"Bill Self","offers":[{"title":"Default Title","offer_id":52247142367574,"sku":"9781138464452","price":242.5,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9781138464452.jpg?v=1767772355","url":"https:\/\/www.bookshop.lv\/products\/customer-satisfaction-measurement-for-iso-9000-2000-taylor-francis-ltd-9781138464452-bill-self","provider":"Bookshop","version":"1.0","type":"link"}